Refunds will be issued upon inspection of the returned item. Per inspection, if the product is in new condition, received in its original packaging, and sent to the correct warehouse, you will be issued the refund you are due, less any applicable fees or handling charges.
If a returned item is determined not to be in "As New" condition, it will be subject to additional fees being deducted from the credit or the credit may be denied completely.
Return requests made outside of this stated policy will be subject to review and may result in shipping and restocking fees depending on the situation. Items returned outside of this policy will be for store credit only as we are unable to refund on items returned outside of the 30-day return policy.
In the event that an item is damaged in transit, we will do everything we can to resolve the matter immediately. When items are shipped by FedEx or UPS, we must contact them within 48 hours to ensure a quick, free of charge resolution. Upon inspecting the merchandise, please contact us by calling (516) 479-4189 or through email, noting what was damaged, so that we can assist you immediately and expedite a new item right away.
For larger items that are shipped via freight carrier, you must check the item on site, and mark any obvious defects on the bill of lading. Once you do so, please call us right away so we can file a claim with the carrier and expedite a replacement immediately.
In the rare event of a manufacturer defect, we again ask you to call our us with a detailed explanation of the problem or issue. One of our Customer Support will instruct you on how to get your item replaced, or get the correct parts expedited to you.
Please note: Photos are required to process most damage claims and we may be unable to process your request without photos. Take a digital photo of the damaged or defective item for your records and e-mail us a copy at firstname.lastname@example.org
Damages or defects reported after 30 days will be subject to review and will be available for replacement only, subject to the manufacturer's warranty.
We reserve the right to charge or invoice you for any item not returned which we have provided prepaid return labels for.